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Delivery & Returns

Returns

No Quibble Return.

We have every confidence in our products. However, if you are in any way dissatisfied with your purchase, please return it to us within 28 days in its original saleable condition, for a refund or replacement. Bespoke items are excluded.

Please note the refund will apply to the product only, delivery costs cannot be refunded unless the order was canceled before shipment. Reiko Kaneko ltd is not responsible for returned goods being lost or damaged in transit.

Special notes:
Earrings – due to hygiene regulations we are unable to accept returns of earrings. Please make sure you are happy with the size of the gold (20mm), or silver (25mm) clasps before purchasing.

Faulty / Damaged Goods

In the event of goods arriving damaged or not as ordered, please inform us within 24 hours, and we will replace or refund the item.

Duties & Taxes

If your order is being shipped outside of UK / EU you are subject to any taxes and import duties applied . These charges are the responsibility of the customer to pay, and may vary from depending on your order value and destination country. Payments are made directly to that country’s customs office or via the delivery courier.   

If you are not the intended receiver of the order (for example if you are having goods shipped to friends or family overseas) – please make sure they are aware of their tax / duty liability. If the receiver refuses to pay tax and import duty applied in their country, the goods will be returned to sender.

If you would like to estimate any likely import duty and tax charges on your order – detailed information here.

Studio Away Notice

In the event that we are away from the studio for any means – dispatch of all orders will be delayed until our return.

Our return date to the studio will be published any time we are away in the websites top banner, on the checkout pages and through social media channels.

All in stock orders placed during the away period will be dispatched on our return using the method of shipping specified when the order is placed. For example “next day delivery” will be sent out to arrive one day after our return date, while other orders will follow standard 1-2 day dispatch, and 3-4 day delivery (UK).

The 2 week lead time on personalised orders placed during the away period will begin from the published return date.